Duration and status of repair

Watch repairs under warranty

If your watch needs to be repaired under warranty will we send it to the manufacturer.

Cost of repair

Repairs under warranty are free if accompanied by a valid warranty card or purchase invoice.

Duration of repair

For repairs under warranty, we are completely dependent on the processing by the supplier. The average turnaround time for a repair is 5 to 8 weeks, depending on the availability of parts at the supplier. As soon as your watch is ready for shipment, we will let you know. Unfortunately, we cannot accelerate the turnaround time for the repair.

Please note that during the Holidays in december repairs may take up to 4 weeks longer.

More information about warranties

More information about what is and what is not covered by the warranty and the conditions for repairs can be found here.

Watch repair out of warranty

The watchmakers in our repair workshop are happy to help. From minor repairs such as replacing a damaged crystal to the reconditioning of complete watches.
Our watchmakers are certified and repair watches of all brands, including Hamilton, Longines, Rado and other brands from the Swatch Group.
If you hand in your watch for repair, our shop assistant will discuss your requirements with you. Your data will be entered into our repair system, and you will be given a registration number. You will then be automatically informed via e-mail or SMS about the status of the repair and if your watch is ready to be picked up.

Duration and cost of the repair

When the shop assistant can not directly determine what the cost of the repair will be, Your watch will be taken in for an inspection and quotation. This quote will cost € 15, which is deducted from the final cost of the repair.Repairs projected to cost less than € 60 are (unless otherwise agreed) done directly - without notice beforehand. 

You will be automatically informed via e-mail or SMS about the status of the repair and if your watch is ready to be picked up. 

Disclaimer

Our price quotes are subject to price changes by our suppliers and unforeseen hidden defects, which only come to light during the repair. If this leads to higher costs, we reserve the right to adjust the price quote. In that case, we will ask for your approval again. The price quote is also subject to the availability of parts.