Absolutely! Our provider is one of the leading payment service providers that offers a 100% secure payment environment. Our service meets the strict security Visa and MasterCard security requirements in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and the PCI Point-to-Point Encryption (P2PE) standard for secure POS and mPOS solutions. Both PCI certificates are evidence of Computop's technical and organisational security.
Our logistics department works very fast, but when your order has not been shipped yet, we will do anything within our possibilities to cancel your order. Please contact our Customer Service department and they will gladly assist you.
There may be many reasons why you can’t make a payment with your credit card on our web site. Please contact your bank as they should be able to provide you with all the details on the rejected transaction and help you to succeed in making a successful transaction.
No problem at all. We don’t print invoices for the sake of the environment. Please feel free to download your invoice from the order service page.
HWG works with an automated fraud detection software. This software has probably flagged your order as potential fraud. When you are using your credit card, please contact our Customer Service department, and they will gladly assist you.
Refunds will always be paid back to the original method of payment. This means that when you have paid with a credit card, we will refund it to the same credit card. You can find more information on returns & exchanges.
PayPal is an online payment method that allows you to perform secure financial transactions over the Internet. They act as kind of a safety buffer. You don't need to fill out any credit card or bank account information.