How to pay: payment methods

Is paying on your website secure?

Absolutely! Our provider is one of the leading payment service providers that offers a 100% secure payment environment. Our service meets the strict security Visa and MasterCard security requirements in accordance with the Payment Card Industry Data Security Standard (PCI DSS) and the PCI Point-to-Point Encryption (P2PE) standard for secure POS and mPOS solutions. Both PCI certificates are evidence of Computop's technical and organisational security.

I have changed my mind and I want to cancel my payment.

Our logistics department works very fast, but when your order has not been shipped yet, we will do anything within our possibilities to cancel your order. Please contact our Customer Service department and they will gladly assist you.

I have trouble paying with my Credit Card.

There may be many reasons why you can’t make a payment with your credit card on our web site. Please contact your bank as they should be able to provide you with all the details on the rejected transaction and help you to succeed in making a successful transaction. 

I would like to have an invoice.

No problem at all. We don’t print invoices for the sake of the environment. Please feel free to download your invoice from the order service page. 

My Credit Card payment was accepted, but my order was not accepted. 

HWG works with an automated fraud detection software. This software has probably flagged your order as potential fraud. When you are using your credit card, please contact our Customer Service department, and they will gladly assist you. 

How do I get my refund?

Refunds will always be paid back to the original method of payment. This means that when you have paid with a credit card, we will refund it to the same credit card. You can find more information on returns & exchanges.