A title like ‘The watch specialist’ creates expectations and rightly so. We happily accept the responsibility that comes with it. We have a passion for watches! But not only that, but our staff are also specialists in their field. All processes in our organisation are focused on the fact that the watches get the care and attention they deserve. Personalised attention, reliability and professionalism characterise our organisation.
"We don’t aim for satisfied customers, but for enthusiastic ambassadors."
As management, we provide direction, guidance and vision to the company. We are constantly looking for new occasions to surprise you with our knowledge and expertise. Each moment you are in contact with our organisation, should give you an unequivocal good experience; that’s what we guarantee you as management.
Rob: "I am proud to see after 23 years there is still so much momentum, enthusiasm and passion within the staff."
Our watchmakers are the backbone of our company. They embody the concept: 'The watch specialist.' They gladly share their expertise with all their colleagues and you, our customer. Replacing or adjusting movements, polishing watches and serious repair jobs can often be performed more quickly because of all the knowledge and equipment that are available in-house, and we don’t depend on third-party suppliers.
Jeroen: "Martijn and I are proud to be Level 3 certified by Swatch Group. That counts for something! "
Our marketing and IC team is young, trendy and on top of the latest developments. To provide the best user experience, it is important that we know all the possibilities. It doesn’t matter how you arrived at our website, and which device you use, behind the scenes, we will help guide you in making your choice.
Henri and Miriam: "With great pleasure we take care of the findability and the description of the watches, thus creating the right surroundings for the watches and brands we offer on our websites. A huge, but a fantastic challenge because every brand and product are different."
"Ultimately it's all about the way you receive the product: fast and in working order.”
A good site is one thing, but of course, you want the watch you ordered for yourself or as a gift to run on time and be neatly gift wrapped. These people have handled the actual product delivered into your hands.
Elena: "We ensure that your watch is clean, neatly packed and handed over to the postal service on time. Every watch that leaves our office has received the personal attention of one of us."
"As specialists, we offer you the best service and make sure your questions are answered quickly."
All of your questions by phone or e-mail are channelled to these people. They will respond to you with the proper answer, are aware of everything that there is to know about postal tracking and watches. Of course, everybody within the company helps them because nobody knows everything.
Arjan: "Working in aftersales in our organisation is one of the most challenging jobs I've ever had. The amount of knowledge that you should have on logistics and watches is enormous. But the appreciation that we get from customers is heartwarming."
Our team in Breda loves to help you with fitting a new strap, changing batteries and will gladly show you the watch brands that are available in the shop. From Casio watches up to Maurice Lacroix, it's all there. On the big screen, you can even shop all of the watches that are stored at our head office in Rotterdam.
Sylvie: "The best thing is to help a customer choose a watch. We love to take the time to find the perfect watches for him or her. With our expertise, we can assist our clients. "
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