If you want the maximum enjoyment from your beautiful watch, good maintenance is essential. The certified watchmakers in our repair workshop are here to help you! Visit one of our shops or contact our customer service staff for advice.
Watch battery life
Watch Batteries will generally - depending on use and (temperature,) circumstances – last between one and two years.
A battery powers quartz watches. The watches that we receive from the manufacturer are usually equipped with a plastic protector between the watch case and the crown to avoid premature battery depletion.
When you order a quartz watch with us, we will remove this protection to, make sure the watch is running properly and set it on time so you can wear your watch straight from the box!
When the watch stops running because the battery is flat, it must be replaced. We advise you never to do this yourself because the unauthorized opening of the watch voids the warranty. Moreover, you can damage the case on the watch using improper tools.
To replace your watch battery always go to an official dealer such as a jeweller or department store.
On Swatch watches the battery is located in a separate compartment in the back of the watch case which is sealed with a screw cap.
With watch repairs, it is essential to know whether your watch is under warranty or the warranty has expired.
Most watch brands give a 2-year warranty. Some brands (like Rip Curl) offer a longer warranty. See the warranty card or booklet that came with the purchase of your watch.
Watch repairs within the warranty period
We send warranty repairs to the service centre of the brand. When we receive the watch back, we ensure that it is sent back to you. More information about the warranty service is available here.
If your watch needs to be serviced under warranty, we invite you to contact us using the returns page.
Of the brands that we sell we are an official dealer. In the event you wish to repair a watch of a brand that we sell, please contact our Customer service department.
The watchmakers in our repair workshop are always happy to help. From minor repairs such as replacing a damaged crystal to the reconditioning of watches. Please contact our Customer service department for more information.