Unfortunately, credit card fraud is still a major problem for webshops. HWG is responsible for preventing fraudulent orders. Our Payment Service Provider (PSP) has the right to obtain information from your bank if the address on the card does not match the shipping address. We also have the right to cancel orders or deny payments without giving reasons.
We report all (attempted) credit card fraud to the credit card company.
If your payment was unjustly denied, please contact our Customer Service Department.
If the checkout process failed while you were on our site, please contact the Customer Service Department.
If the payment process failed in your bank, credit card company, PayPal, etc. Please contact them directly.