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At Holland Watch Group, we are committed to providing our customers with high-quality luxury watches and exceptional customer service. We understand that, occasionally, things may not go according to plan, and you may have a complaint. We want to assure you that we take all complaints seriously, and we will do everything in our power to find a suitable solution. If you have a complaint, please do not hesitate to contact us. We genuinely value your feedback, and we are committed to addressing any issues as quickly and efficiently as possible. We believe that by listening to our customers, we can improve our service and continue to grow as a company. In fact, we are proud to say that we are able to resolve most complaints to our customers' satisfaction. We are happy to share some specific examples of customers who have contacted us with a problem and were happy with our solution. Here are a few of their stories:
If you feel that we have not solved your complaint sufficiently and in accordance with applicable law, you can ask your local E-Commerce Europe organisation to mediate the dispute.
If mediation fails, you can take your complaint to your local E-Commerce Europe Adjudication Committee.