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We send warranty repairs to the service centre of the brand itself. When we receive the watch back, we ensure that it is sent to you. More information about the warranty service is available here.
The watchmakers in our repair workshop are happy to help. From minor repairs such as replacing a damaged crystal to the reconditioning of complete watches.
Our watchmakers are certified and repair watches of all brands, including Hamilton, Longines, Rado and other brands from the Swatch Group.
If you hand in your watch for repair, our shop assistant will discuss your requirements with you. Your data will be entered into our repair system, and you will be given a registration number. You will then be automatically informed via e-mail or SMS about the status of the repair and if your watch is ready to be picked up.
When the shop assistant can not directly determine what the cost of the repair will be, your watch will be taken in for an inspection and quotation. This quote will cost £15, which is deducted from the final cost of the repair. Repairs projected to cost less than £50 are (unless otherwise agreed) done directly - without notice beforehand.
You will be automatically informed via e-mail or SMS about the status of the repair and whether your watch is ready to be picked up.
Battery-services: approx. One week, except watches that may only be opened by the manufacturer (e.g. Citizen Promaster): 4-7 weeks.
Small repairs (e.g. strap change/adjustment, loose crystal/indexes, calibration): approx one week.
Substantial repairs: 4-7 weeks.You will automatically (via e-mail or SMS) be informed about the status of your repair.