Shipping

• Does Holland Watch Group ship products to countries outside of the EU?

  When products are shipped to countries outside of the European Union, in some cases, there will be a VAT (Value Added Tax), other taxes, customs duties and fees levied by your destination country. The additional charges for taxes or customs clearance fees are the responsibility of the recipient. If the recipient refuses to pay the duties, HWG has the right to charge the costs to the recipient. For more information, please visit this page.

• What should I do If I did not receive my order?

  Holland Watch Group is responsible for your order until delivered to you in new, working condition. If your order is not delivered within 3 days after the estimated delivery time, please contact the Customer Service Department.

• How do I check the status of my order?

  To trace the status of your order, please log in to your my-orderservice page and log in with your email address and order number. You will find all up-to date information in relation to your order.

• Which shipping methods are supported by Holland Watch Group?

  The shipping methods that are available for your product and area, depend on your location and type of purchase. For all available shipping methods, please visit this page.

• How can I check the status of my shipment?

  If you placed an order with Express shipping, please visit our order service page or dhl.com. If you placed an order with standard shipping, please go to trackyourparcel.eu and log in with your parcel number(ABCxxxxxxx or HWGxxxxxx) and zip code/postal code. The site will then show you which courier has been used and the tracking status of your parcel.

• Are the shipping costs refundable?
  Refunds cover the item cost only — shipping fees are not reimbursed, unless the return is due to an error on our part (e.g. wrong or defective item). In such exceptional cases, shipping costs will also be refunded.