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Watches with metal bracelets will often need adjusting to fit the size of your wrist. If you specify your wrist size when ordering your watch, we will gladly adjust the bracelet for you free of charge before sending the watch to you.
You can find the minimum and maximum bracelet length under the Specifications tab on the product page.
You can measure your wrist size with a piece of string which you then measure against a ruler. Allow about half a centimetre (1/4 inch) of slack to prevent the bracelet from being too tight. Click here for detailed instructions on how to measure your wrist.
If you need an extension adding onto the original bracelet, we will then have to order extra links from the manufacturer. Additional links may incur a charge. We will contact you to inform you of any possible delays or additional costs.
Just choose your wrist size from the drop-down menu on the product detail page and we will make sure that the watch bracelet is adjusted accordingly before being sent back to you. We will also include the leftover links with the watch.
Watches with bracelets adjusted by HWG are still eligible under our refund policy.
Our watch bracelet adjustment service is a free and additional service. Therefore we cannot provide any compensation for any consequential losses such as failure to adjust the bracelet or inaccuracies in the adjustment.
In almost every case the measurement will be correct, but in some situations, it may be necessary to have the watch further adjusted at a local jeweller or watchmaker. We do not recommend you adjust the bracelet yourself. Watches which have been adjusted using improper tools or methods are not eligible under our refund policy.